SmallBizGenius Analysis
Avoyatravel is a travel agency that specializes in cruises and tours, offering personalized service through assigned agents. While some customers rave about dedicated and helpful agents, others report significant issues with communication, booking errors, and unfulfilled promises, leading to a mixed customer experience.
Category Breakdown
Scores based on analysis of 204 recent reviews
Agent Responsiveness & Communication
6.0/10Reviews frequently mention agent responsiveness, with experiences ranging from highly communicative and helpful agents to those who are unresponsive and difficult to reach. Some customers praise agents who are quick to answer questions and provide timely updates, while others complain about unanswered emails and phone calls, leading to frustration and anxiety.
42 reviews mention thisBooking Accuracy & Reliability
5.5/10A significant number of reviews describe issues with booking accuracy, including incorrect cabin assignments, missed airfare bookings, and unfulfilled promises of onboard credits. These errors often lead to stress and disappointment for customers, with some feeling that their travel plans were jeopardized by agent mistakes.
25 reviews mention thisPrice & Value
7.0/10Several reviewers note that Avoyatravel agents were able to find better prices and deals than they could find on their own, including beating friends and family offers. This suggests that Avoyatravel can provide competitive pricing and value for certain travel arrangements.
15 reviews mention thisPersonalized Service & Expertise
8.5/10Many customers praise the personalized service and expertise of their assigned agents, highlighting their knowledge of cruise lines, destinations, and travel options. These agents are often described as helpful, patient, and dedicated to finding the best travel experience for their clients, with some building long-term relationships with their agents.
30 reviews mention thisPros & Cons
What Customers Love
"Angel is our agent by choice. She answers all our questions and inquiries quickly and precisely. She must keep incredible notes because she knows what and what not we want in our cruises."
"Beat any price I could find, including friends and family offers! Excellent customer service! Highly recommend!"
"Abbey was great! She was very quick to respond to emails or phone calls and very personable on the phone."
"doug p has been planning my travel for about ten years...he has been great in making suggestions and getting me special deals."
"Robyn Jacobs has been so helpful in planning our family New Year's cruise. This is a large group of 12 people, 5 cabins and would have been stressful to try to manage by myself."
Common Complaints
"They assign you a travel agent who never answer your emails or rarely answer phone calls. The main office never picks up the phone to help you..."
"your agent dropped the ball, she failed to book our airfare and we almost lost everything. I cannot trust them anymore. I was so stressed it was horriable."
"I accidentally booked an Alaska Cruise through Avoya Travel, was assigned to agent Elise Luteran who bullied me into purchasing items that we could've done without..."
"Avoya will not transfer the booking!!!! I am now going to lose the entire $450 because I would rather lose my money then give the booking to avoya. Just so unprofessional."
"I have reached out to avoya more than 8 times where one can only leave a message and no call back or even an email."
Common Questions About Avoyatravel
Answers derived from customer review patterns
Is Avoyatravel legit and trustworthy?
Avoyatravel's legitimacy is a mixed bag based on customer reviews. While many customers report positive experiences with dedicated agents who provide excellent service and find great deals, a significant number of reviewers describe negative experiences with unresponsive agents, booking errors, and unfulfilled promises. These inconsistencies raise concerns about the overall reliability of Avoyatravel. It's crucial to carefully vet the assigned agent and communicate expectations clearly before booking to mitigate potential issues.
Based on 45 reviewsDoes Avoyatravel have good customer service?
Customer service experiences with Avoyatravel appear to be inconsistent. Some reviewers praise the responsiveness and helpfulness of their assigned agents, highlighting their willingness to go above and beyond to resolve issues. However, other reviewers report difficulties in contacting their agents or Avoyatravel's main office, with complaints of unanswered emails, phone calls, and a lack of support when problems arise. This suggests that customer service quality can vary significantly depending on the agent and the specific situation.
Based on 35 reviewsIs Avoyatravel worth it for small business travel?
For small business travel, Avoyatravel presents both potential benefits and risks. The personalized service and expertise of some agents could be valuable in planning complex itineraries or group travel arrangements. However, the reported issues with booking accuracy, communication breakdowns, and unfulfilled promises could lead to significant disruptions and dissatisfaction among employees or clients. Small businesses should carefully weigh the potential benefits against the risks before using Avoyatravel for their travel needs.
Based on 20 reviewsWhat happens if my Avoyatravel agent is unresponsive?
If your Avoyatravel agent is unresponsive, it can lead to significant frustration and potential issues with your travel plans. Several reviewers report difficulties in contacting their agents, with unanswered emails and phone calls being a common complaint. In such cases, it's advisable to contact Avoyatravel's main office to request a different agent or seek assistance with your booking. However, some reviewers have also reported difficulties in getting support from Avoyatravel's customer service, highlighting the importance of proactive communication and careful monitoring of your booking details.
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